1. In case of accepting returns

Vina Z Garment applies a return policy for customers with the following conditions:

  • The product is still intact, unused and without any loss of labels or damage caused by the customer
  • The product is determined to be defective
  • The product is still within the 5-day return period from the time of delivery
  • When returning a product, the customer must provide the following documents: VAT invoice, warranty card, proof of purchase, etc.

2. In case of not accepting returns

We refuse to return goods in the following cases:

  • Customers want to change to another model but without prior notice
  • The customer uses the product incorrectly, leading to damage
  • Customers who do not strictly follow the provisions of Vina Z Garment to enjoy the warranty and return goods